We collect two types of information about Users of our Website and users and providers of the Rickshaw services: Personally Identifiable Information and Non-Personally Identifiable Information.
“Personally Identifiable Information” or “PII” is information that identifies a specific User. When you voluntarily use Rickshaw services or engage in certain activities on the Website such as creating an account, ordering a service, submitting content or information about yourself, submitting and/or posting content or videos, completing a survey, sending feedback, or requesting information, we may ask you to provide certain information about yourself. In doing so, you may provide us with certain personal information about yourself, such as your or your customers’ full name, mailing or street address, email address, telephone numbers, your date of birth, etc. If you decide to order services from us, you will also be required to provide us with payment information such as your credit card number, expiration date and verification codes or related information. If some of the information requested is required to be provided to engage in the activity, and you do not wish to provide that information, then you will not be permitted to engage in that activity.
“Non-Personally Identifiable Information” or “Non-PII” is information that does not identify a specific User. This type of information may include things like the identity of the websites you visit before and after coming to our Website, the software and hardware you are using, your Internet Protocol (“IP”) address, and aggregate Rickshaw services usage history and related data. Rickshaw and our “Service Providers” will automatically collect this type of information through the use of electronic tools like Cookies and Web beacons or Pixel tags, discussed below. “Service Providers” are third party providers of goods or services to us and who may perform functions on our behalf, like collecting payments and sending emails and other communications.
We use Non-PII to troubleshoot issues, administer and enhance the Website, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with Service Providers to measure the overall effectiveness of our online advertising, content, and programming. Finally, we may also post or otherwise publicly disclose Non-PII on the Website or in publicly-available materials for promotional and marketing purposes. For example, we may publicly post Service or Website usage statistics on the Website periodically.
We will not share your PII with other parties except as provided below:
We will share PII with Merchants and Service Providers. We provide logistics services to Merchants through Service Providers. In connection with providing such services, we will share your PII with such Merchants and Service Providers to fulfill orders, make deliveries, send postal or email, manage customer lists, analyze data, process credit card and other payments, operate the Website, troubleshoot, and provide customer service. We may also collect personal information from individuals and companies (“Affiliates”) with whom we have business relationships and may share your information with Service Providers to accomplish our administrative tasks. For example, when you order a service, your credit card information may be provided to a Service Provider to accept payment for the service and, if applicable, your address is provided to Service Providers to facilitate delivery. Likewise, we may release an Affiliate’s information to our bank to send out a payment. We encourage Rickshaw Merchants and Service Providers to adopt and post privacy policies. However, the use of your PII by such parties is governed by the privacy policies of such parties and is not subject to our control.
We may share PII and Non-PII to comply with law or for protection of others. We may release PII and/or Non-PII if required to do so by law, or in the good faith belief that such action is necessary to comply with state and federal laws or respond to a court order, subpoena, or search warrant. We also reserve the right to disclose PII and/or Non-PII that we believe, in good faith, is appropriate or necessary to enforce our Terms of Service, take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of Website, and to protect the rights, property, or personal safety of Rickshaw, our Users or others.
We may share Non-PII with Merchants, Affiliates, Partners and Service Providers. We may disclose or share Non-PII with Merchants, Affiliates or marketing or promotional partners (“Partners”). We may also have Service Providers use Non-PII to track and analyze usage and volume statistical information from our Users to administer our Website and constantly improve its quality. We may also publish this information for promotional purposes. This information is only general aggregated information relating to the activities of our Users which is owned by Rickshaw.
We may publicly share Non-PII. We may disclose or share Non-PII on the Website or in other publicly-available materials for promotional and marketing purposes. For example, we may publicly post Service or Website usage statistics on the Website periodically.
At any time and for any reason, you have the ability to access and edit the PII you provide us. You may change any of your PII by sending us an email at support @ gorickshaw.com (remove spaces) or writing to us at 47 Gilbert St, San Francisco CA 94103. Please provide your full contact information, and what information you would like to update when you contact us.
You should promptly update your PII whenever it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions on the Website. In addition, it may be impossible for us to completely delete all of your information because we periodically backup and archive information.
You have the right to understand the following information as to any sharing of your PII with third parties for marketing purposes: the categories of PII we collect and the third parties with whom we share that information; the names and addresses of those third parties; and identification of the types of products and services marketed by those third parties. Please send us a written request and we will promptly respond. You may also limit, at no cost, our sharing of your PII with Affiliates or Partners by sending a written notice which we will promptly act upon.
As discussed above, you can always choose not to provide information, although it may be required to engage in a certain activity on the Website or receive Services, and you may limit our sharing of your PII with Affiliates or Partners. You also have the right to edit the PII you provide us.
As a condition of purchase of our services, we will send you Administrative and Promotional emails. We will send you information regarding your account activity and service requests as well as updates about our services and promotional offers. You cannot opt-out of Administrative Emails. “Administrative Emails” relate to a User’s activity on the Website, and include emails regarding a particular User’s account, requests or inquiries, and purchases of services. In contrast to Administrative Emails, however, you do have a choice with respect to Promotional Emails. Promotional Emails advertise our services, and/or the services of our Affiliates. If you do not want to receive Promotional Emails from us, you may elect to opt-out of receiving Promotional Emails at any time after registering by e-mailing us at support @ gorickshaw.com (remove spaces), by writing to us at the address contained herein, or by hitting the “unsubscribe” button at the bottom of any of our e-mails. When contacting us, please indicate your name, address, email address, and what Promotional Emails you do not want to receive.
Rickshaw uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of PII. We cannot, however, ensure or warrant the security of any information transmitted to Rickshaw and you do so at your own risk. Once we receive a transmission of information, Rickshaw makes commercially reasonable efforts to ensure the security of our systems. However, please note this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
If Rickshaw learns of a security systems breach, then Rickshaw may attempt to notify you electronically so that you can take appropriate protective steps. Rickshaw may post a notice on the Website if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us via email.
We may use other industry standard technologies like pixel tags and web beacons to track your use of our Website pages, or we may allow our Third Party Service Providers to use these devices on our behalf. Pixel tags and web beacons are tiny graphic images placed on certain pages on our Website, or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, pixel tags and web beacons generate a Non-Personally Identifiable notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behavior on our Website, as well as give us a way to measure our performance. We may also utilize pixel tags and web beacons provided by our Affiliates and/or Marketing Partners for the same purposes.
Minors under the age of 18 may not use the Website. We do not collect or maintain information from anyone known to be under the age of 18, and no part of the Website is designed to attract anyone under the age of 18. Rickshaw does not provide services or sell products for purchase by children. If you are under 18, you may use Rickshaw only with the involvement of a parent or guardian.
The Website is hosted in the United States and is intended for and directed to Users in the United States. If you are a User accessing the Website from the European Union, Asia, or any other region or jurisdiction with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that through your continued use of the Website, which are governed by U.S. law, this Privacy Notice, and our Terms of Service, you are transferring your personal information to the United States and you consent to that transfer.
We value hearing from you and will do our best to respond in a timely manner to all inquiries.
Corporate Address Customer Service Inquiries | support @ gorickshaw.com (remove spaces)
47 Gilbert St, San Francisco CA 94103
Customer Service Inquiries | support @ gorickshaw.com (remove spaces)